Need Assistance?
We’re here for you.
If you have any questions, concerns, or feedback about your order, our dedicated customer support team is ready to help. You can reach us through our contact page or by emailing us directly at info@calmara.com.
Support Hours:
Mon–Fri: 9AM – 5PM
Sat: 11AM – 3PM
Sun: Closed
A Note on Busy Periods
During high-demand moments such as sales or new product drops, our team works around the clock to prepare and ship your orders as quickly as possible. On rare occasions, there may be a slight delay—but we promise, it’s worth the wait.
Frequently Asked Questions
Shipping & Orders
Standard delivery takes 4–6 business days depending on your location. You’ll receive a tracking link as soon as your order ships.
Once your order is shipped, you’ll receive a confirmation email with your tracking details. You can also track your order via the link in your order confirmation.
We process orders quickly, but if you need to update your shipping address or item, please contact us within 2 hours of placing the order. We’ll do our best to help.
If your order hasn’t shipped yet, we’ll do our best to update it — just contact our support team as soon as possible.
If the order has already been dispatched, changes aren’t possible. However, once you receive it, feel free to reach out — we’ll see what we can do to help.
Returns & Issues
You can return your Calmara product within 30 days of delivery if it’s unused and in its original packaging. Shipping costs are non-refundable.
To initiate a return, please use our contact form, select “Returns & Refund” as your reason for contact, and include your order number. This ensures your request reaches the right team and helps us assist you as quickly as possible.
If your item arrives damaged or incorrect, please contact us as soon as possible and take clear photos of the issue. Our support team may request them to help resolve things quickly. Don’t worry — we’ll make it right.
Collaborations & Partnerships
Yes. We collaborate with creators for UGC, social media content, and paid partnerships. Just share your socials or work samples through our contact form.
Yes! If you’re passionate about Calmara and want to earn commission by sharing it with your audience, our affiliate program may be a great fit. Contact us to learn more about becoming an official Calmara affiliate.
Yes, we’re open to select retail and distribution opportunities. If you own a physical or online store and would like to carry Calmara, please reach out with a bit about your business, and we’ll follow up with more details.
By choosing Calmara, you’ve taken a powerful step toward investing in your well-being. Your support means the world to us, and we’re honored to be part of your wellness journey.
Business Name: Stack Margin Limited
Address: Tower 3, 33 Canton Road, Tsim Sha Tsui, HK
Contact Number: +1 (201) 690-9746
Email Address: info@calmara.com
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