Terms of service

Overview

Important: Please carefully read and understand these Terms of Service before accessing, using, or placing an order over https://us.calmara.com. These Terms contain disclaimers of warranties and limitations of liabilities (see Sections 13 and 14). These Terms form an essential basis of our agreement. Please print and retain a copy of this agreement for your records.

This website is operated by Stack Margin Limited (referred to throughout the site as “Calmara,” “we,” “our,” or “us”). We provide this website, including all information, tools, products, and services available from the site (collectively, the “Website”), to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Your use of the Website, including any sub-domains thereof, affiliated websites, and mobile applications, which are owned and maintained by Calmara, is governed by the policies, terms, and conditions set forth below. Please read them carefully. By accessing, using, or placing an order over the Website, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

By visiting our site and/or purchasing something from us, you affirm that you have read this Agreement and understand and agree to its terms. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes binding acceptance of those changes.

Any new features or tools added to the Website shall also be subject to these Terms.

Table of Contents

• Overview
• 1. Website Use
• 2. Privacy & Security Disclosure
• 3. General Conditions and Website User Conduct Restrictions
• 4. Account Registration
• 5. Notice Regarding Personal Use of Products, and the Accuracy, Completeness, and Timeliness of Information
• 6. Modifications to the Website and Prices
• 7. Payment
• 8. Order Placement and Acceptance
• 9. Shipping
• 10. Delivery Confirmation
• 11. Returns and Refunds
• 12. Social Media
• 13. Disclaimer of Warranties
• 14. Disclaimer of Liabilities
• 15. Indemnification
• 16. Third-Party Websites and Links
• 17. Testimonials, Reviews, and Other Submissions
• 18. Digital Millennium Copyright Act Notice
• 19. Electronic Communications
• 20. Assignment
• 21. No Waiver
• 22. No Agency Relationship
• 23. Severability
• 24. Termination
• 25. Entire Agreement
• 26. Questions or Additional Information

Terms and Conditions of Use and Sale

1. Website Use

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state of residence (generally 18 years old). If you use the Website, you are affirming that you have the legal capacity to enter into a binding contract with us. By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.

2. Privacy & Security Disclosure

Our Privacy Policy may be viewed at us.calmara.com/policies/privacy-policy. The Privacy Policy is hereby incorporated into these Terms by reference and constitutes a part of these Terms. Calmara reserves the right to modify the privacy policy at its sole discretion.

Your submission of personal information through the Website is governed by our Privacy Policy.

3. General Conditions and Website User Conduct Restrictions

All aspects of our Website are protected by applicable copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services in any unlawful manner. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing vulgar, obscene, or defamatory material; or (3) any other unlawful act.

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

4. Account Registration

You may be required to create an account with Calmara. If you do, you warrant that the information you provide us is truthful and accurate, and that you are not impersonating another person. You are responsible for maintaining the confidentiality of any password you may use to access your Calmara user account, and you agree not to transfer your password or user name, or lend or otherwise transfer your use of or access to your user account, to any third party. You are fully responsible for all transactions with, and information conveyed to, Calmara under your user account. You agree to immediately notify Calmara of any unauthorized use of your password or user name or any other breach of security related to your user account. You agree that Calmara is not liable, and you will hold Calmara harmless, for any loss or damage arising from your failure to comply with any of the foregoing obligations.

You agree to provide current, complete, and accurate purchase and account information for all transactions. It is your responsibility to keep your account and billing details up to date.

5. Notice Regarding Personal Use of Products, and the Accuracy, Completeness, and Timeliness of Information

You agree that any products or services you purchase from Calmara and/or our Website will be used for your personal, non-commercial use. You agree that you will not resell, re-distribute, modify, or export any product or service that you order from the Website.

The material on the Website is provided for general informational purposes only. While we endeavor to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information. This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.

You agree that it is your responsibility to monitor changes to our Website.

6. Modifications to the Website and Prices

We reserve the right at any time to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of access to the Website. Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping and Returns Policies.

Prices for our products are subject to change without notice. All descriptions of products/services or product/service pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to limit the sales of our products and services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. Any offer for any product or service made on this Website is void where prohibited.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

7. Payment

All charges are in United States Dollars (USD). We accept all major credit and debit cards and digital wallet platforms.

When placing an order online, you will need:

• The address the card’s statement is sent to (billing address);
• The card number and expiration date; and
• The 3 or 4 digit code found only on the card (CVV2 code).

By submitting credit card information or other payment information, you represent and agree that: (i) you are fully entitled to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any credit card fees; and (iv) that sufficient funds exist to pay us the amount(s) due.

We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly. Your credit card issuer may give you the right to opt-out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt-out of your credit card’s updating service, you should contact your credit card issuer.

We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method including a mailed statement.

8. Order Placement and Acceptance

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. In the event we deny your order, you will receive a refund to your original form of payment. You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you any service or product. We reserve the right to require additional information before processing any order. Unauthorized returns will not be eligible for a refund.

We reserve the right to refuse or cancel any order placed with us. This may include orders under the same customer account, payment method, billing address, or shipping address. If your order is canceled or modified, we will attempt to contact you using the email or phone number provided.

Once your order has been placed and processed, it cannot be edited or canceled unless approved by our team under exceptional circumstances.

By placing an order on this website, you accept full and unconditional responsibility for the transaction. This includes all orders made using your device, account, or payment method—regardless of who completes the transaction. We are not liable for purchases made by unauthorized users (e.g., children, other household members, or anyone else with access to your device or card) unless proven to be due to a fault on our part. It is your responsibility to ensure that all payment, shipping, and contact information entered during checkout is accurate and secure. Once submitted, all order information is considered final. If your child or another individual uses your card or device without permission, the liability remains with you as the account or cardholder.

For more information, please review our Return & Refund Policy.

9. Shipping

Calmara ships to addresses located in the United States and internationally. Shipping rates are determined by weight and location. Customers are responsible for paying any additional taxes or duties upon delivery. Orders generally ship within 1–2 business days of the time of placement. Orders typically arrive within 4-6 business days, depending on location. Delivery time for international orders varies based on location.

Accurate shipping address and phone number are required. We are not responsible for late shipments/missing shipments if you enter incorrect shipping address information. If you discover that you have made a mistake with your order after it has been submitted, please contact customer support immediately by email at info@calmara.com. You must contact us as soon as possible in order to modify or cancel your pending order. However, we attempt to ship quickly, so we cannot guarantee that we will be able to amend your order in accordance with your instructions.

Customers will receive tracking information via email once their order has been shipped. We are not liable for shipping delays caused by incorrect addresses or courier delays.

For additional information about Calmara’s shipping practices, including limitations on the availability of free shipping, please visit the Shipping Details page on our Website.

10. Delivery Confirmation

Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.

11. Returns and Refunds

At Calmara, your satisfaction is our top priority—especially when trying our products for the first time. If you’re not completely satisfied with your first order, we offer a 100% money-back guarantee within 30 days of delivery. Just reach out to us through our contact form, and we’ll make it right—no hassle, no hard feelings.

Additional Details

• Refund Processing: Approved refunds will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
• Unauthorized Returns: Returns sent to our warehouse without prior approval will not be accepted or refunded.
• International Orders: At this time, we do not offer refunds on international orders.
• Bulk and Wholesale Orders: Bulk and wholesale orders are not eligible for free returns and are subject to shipping and restocking fees.

Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

12. Social Media

This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements of social media presence viewable on Facebook, Instagram, YouTube, Pinterest, Twitter, Google+, LinkedIn, or any of the many other available external third-party social media platforms we may utilize (“Social Media Presence”).

Social media platforms are places of public information exchange, and you should have no expectation of privacy when using them. Specifically, neither these Terms nor our Privacy Statement apply to our Social Media Presence. The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of Calmara. Comments that some would consider inappropriate or offensive may appear on our Social Media Presence and may remain there until they have been identified by us or called to our attention and we are able to work through the necessary procedures and technical processes to have them removed. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.

13. Disclaimer of Warranties

Except where otherwise inapplicable or prohibited by law, this Website and all products and services provided are provided on an “as is”, “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. We make no, and expressly disclaim any and all, representations and warranties as to the reliability, timeliness, quality, suitability, availability, accuracy, and/or completeness of any information on this Website. We do not represent or warrant, and expressly disclaim that: (A) our products or services will meet your requirements or expectations, (B) the quality of any products, services, information, or other material purchased or obtained by you through the Website will meet your requirements or expectations, or (C) the Website or the server(s) that make the Website available are free of viruses or other harmful components. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby disclaimed to the maximum extent permitted by applicable law.

We strive to display the colors and images of our products as accurately as possible. We cannot guarantee your device’s screen will display them correctly.

We do not guarantee uninterrupted, timely, secure, or error-free service. You agree that we may remove or suspend the service at any time without notice.

14. Disclaimer of Liabilities

Except where otherwise inapplicable or prohibited by law, including under applicable US federal and state consumer protection laws, in no event shall Calmara or any of its officers, directors, shareholders, employees, independent contractors, and/or agents be liable for any indirect, special, incidental, exemplary, consequential, punitive, or any other damages, fees, costs or claims arising from or related to this Agreement, the Privacy Policy, the products or services, or your or a third-party’s use or attempted use of the Website or any product or service, regardless of whether Calmara has had notice of the possibility of such damages, fees, costs, or claims. This includes, without limitation, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement of substitute services or products, or any other indirect, special, incidental, punitive, consequential, or other damages. This applies regardless of the manner in which damages are allegedly caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), warranty, or otherwise.

Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded under applicable US law. Furthermore, Calmara offers a 2-year warranty on all products, covering manufacturing defects and faults in materials or workmanship from the date of delivery, in addition to your statutory rights under applicable US consumer law.

If, notwithstanding the limitations of liability set forth above, Calmara is found liable under any theory (excluding claims under the 2-year warranty or statutory rights), Calmara’s liability and your exclusive remedy will be limited to USD $500.00. This limitation of liability shall apply for all claims, regardless of whether Calmara was aware of or advised in advance of the possibility of damages or such claims. Some jurisdictions do not allow the exclusion of certain warranties or liabilities, so some of the above exclusions may not apply to you and you may have additional rights under US law.

To the fullest extent permitted by law, Calmara shall not be liable for any direct, indirect, incidental, punitive, or consequential damages, including lost profits, lost data, or loss of use.

15. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Calmara, its parent, subsidiaries, predecessors, successors and affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, demands and costs of any kind, including, but not limited to, reasonable attorneys’ fees, arising out of, resulting from, or in any way connected with or related to (1) your use of the Website; (2) your breach of these Terms, the documents they incorporate by reference, or the Agreement; (3) your breach of any representations or warranties in this Agreement; or (4) your violation of any law or the rights of a third party.

You agree to indemnify, defend, and hold harmless Calmara and our affiliates, employees, contractors, and service providers from any claim or demand, including legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.

16. Third-Party Websites and Links

Our Website may include materials from third-parties or links to third-party websites. We may provide access to third-party tools or services, which we do not monitor or control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties or conditions. We shall have no liability for any issues resulting from your use of optional third-party tools.

We are not responsible or liable for any third-party materials or websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party.

17. Testimonials, Reviews, and Other Submissions

Calmara may use testimonials and/or product reviews in whole or in part together with the name and state/country of the person submitting it. Testimonials may be used for any form of activity relating to Calmara’s products or services, in printed and online media, as Calmara determines in its absolute discretion. Testimonials represent the unique experience of the customers submitting the testimonial, and do not necessarily reflect the experience that you may have using our products or services.

Anything that you submit or post to the Website and/or provide us, including without limitation, photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. You represent and warrant that you are the owner or have sufficient rights to share the Submissions with us. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

Additionally, Calmara reserves the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use. Calmara shall be under no obligation to use any, or any part of, any testimonial or product review submitted. If you submit a testimonial, you are confirming that you have read, understood, and agree to these Terms. If you disagree with any part of these Terms, do not submit a testimonial.

If you submit comments, suggestions, or ideas, you grant us the right to edit, publish, and use them in any medium. We are not obligated to maintain comments in confidence, to pay compensation, or to respond. We may remove content we deem unlawful, offensive, threatening, or in violation of any party’s intellectual property or these Terms.

18. Digital Millennium Copyright Act Notice

This Website maintains specific contact information provided below, including an e-mail address, for notifications of claimed infringement regarding materials posted to this Website. All notices should be addressed to the contact person specified below (our agent for notice of claimed infringement):

Notification of Claimed Infringement: Calmara Attn: DMCA/Copyright Agent Tower 3, 33 Canton Road, Tsim Sha Tsui, HK Tel: +1 201 690 9746 Email Address: info@calmara.com

You may contact our agent for notice of claimed infringement specified above with complaints regarding allegedly infringing posted material and we will investigate those complaints. If the posted material is believed in good faith by us to violate any applicable law, we will remove or disable access to any such material, and we will notify the posting party that the material has been blocked or removed.

In notifying us of alleged copyright infringement, the Digital Millennium Copyright Act requires that you include the following information: (i) description of the copyrighted work that is the subject of claimed infringement; (ii) description of the infringing material and information sufficient to permit us to locate the alleged material; (iii) contact information for you, including your address, telephone number and/or e-mail address; (iv) a statement by you that you have a good faith belief that the material in the manner complained of is not authorized by the copyright owner, or its agent, or by the operation of any law; (v) a statement by you, signed under penalty of perjury, that the information in the notification is accurate and that you have the authority to enforce the copyrights that are claimed to be infringed; and (vi) a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf.

Failure to include all of the above-listed information may result in the delay of the processing of your complaint.

19. Electronic Communications

You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

20. Assignment

You may not assign any of your rights under these Terms, and any such attempt will be null and void. Calmara and its affiliates may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of Calmara’s business is transferred to another entity by way of merger, sale of its assets or otherwise.

21. No Waiver

No waiver by Calmara of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Calmara to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

22. No Agency Relationship

No joint venture, partnership, employment, or agency relationship exists between you and us as a result of you receiving a product from us or from using this Website.

23. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

If any part of these Terms is found to be unlawful or unenforceable, that part shall be severed, and the remaining terms shall remain valid and enforceable.

24. Termination

In the event that we terminate this Agreement, Sections 2-3, 5, 9-16, 17-23, 25, as well as any representations, warranties, and other obligations made or taken by you, shall survive the termination of this Agreement.

These Terms are effective unless terminated by either you or us. You may terminate by ceasing use of our services. We may terminate access at any time for violation of these Terms.

25. Entire Agreement

These Terms, the Agreement, and any policies or operating rules posted by us on the Website or in respect to the Website constitute the entire agreement and understanding between you and Calmara, and supersedes and replaces any prior or contemporaneous agreements. Any ambiguities in the interpretation of these Terms or the Agreement shall not be construed against the drafting party.

These Terms and any policies posted by us constitute the entire agreement and supersede all prior communications or agreements.

26. Questions or Additional Information

If you purchased a product or service through the Website, please visit our FAQ on our website. You can also connect with customer support by using the below email address.

Questions about the Terms of Service should be sent to us at info@calmara.com.

Business Name: Stack Margin Limited Address: Tower 3, 33 Canton Road, Tsim Sha Tsui, HK Contact Number: +1 (201) 690-9746 Email Address: info@calmara.com