Shipping policy
Last Updated: December 5, 2025
At Calmara, we strive to make shipping seamless and returns hassle-free, so you can focus on enjoying your purchase. This policy outlines our shipping process, delivery expectations, tracking, order changes, and return guidelines. It complements your statutory rights under applicable US federal and state consumer protection laws. For full details on refunds and our 2-year product warranty, please refer to our Return & Refund Policy.
We ship to addresses in the United States and internationally. All estimates are based on standard business days (Monday–Friday, excluding US federal holidays). Delays may occur due to carrier issues, weather, customs, or high-demand periods (e.g., sales, launches, or holidays). We're not responsible for such delays but will assist where possible.
If you have questions, contact our support team at info@calmara.com or via our contact form—we respond within 24-48 hours.
Order Processing & Shipping
- Processing Time: Orders are typically processed within 1–2 business days after payment confirmation. During peak times, this may extend to 3 business days.
- Dispatch Confirmation: You'll receive an email once your order ships, including tracking details.
Estimated Delivery Times
Delivery times start from dispatch and are estimates only—actual times may vary.
| Destination | Standard Delivery | Express Delivery |
|---|---|---|
| United States | 4–6 business days (Free) | 2–3 business days ($7.00) |
| Canada & Mexico | 5–10 business days | 3–5 business days ($10.00) |
| Rest of World | 7–14 business days | 3–7 business days ($15.00) |
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Shipping Options:
- USPS First Class (US only): Free on all orders—trackable, suitable for low-value items.
- USPS Priority Mail (US): $4.00—basic tracking included.
- FedEx Insured (US & International): $12.00—fully tracked, insured up to $500 for added security.
- Customs & Duties: International orders may incur additional taxes, duties, or fees from your local customs authority—these are your responsibility. We'll declare the correct value but cannot control or reimburse these charges.
Order Tracking
Once shipped, you'll receive a tracking link via email (check your spam folder if needed). Use it to monitor progress with USPS, FedEx, or your local carrier. If tracking shows "delivered" but you haven't received it, contact your local post office first, then us for support.
Order Changes & Cancellations
We process orders swiftly to ensure quick delivery, so changes are limited:
- Before Processing: Email info@calmara.com immediately (subject: "Cancel/Edit Order") with your order number, full name, and details of the change. If feasible, we'll confirm via reply.
- After Processing: Once picked, packed, or shipped, cancellations or edits are not possible—orders become eligible for return upon receipt (see below).
- Tip: Double-check shipping address, contact details, and selections at checkout to avoid issues.
Returns
For a full 30-day return window, pre-approval process, condition requirements, refunds, and our 2-year warranty, please see our Return & Refund Policy. Key highlights:
- Return Address: All returns must be sent to: E-commerce Industrial Park Taibao Road, Humen, Dongguan 7401 Guangdong, CN (Include your RA number—provided upon approval—on the package.)
- Shipping Costs: You are responsible for return postage unless the item is faulty, damaged, or incorrect (we'll provide a prepaid label in those cases). Use a tracked service—we recommend USPS for US returns.
- Inspection & Refunds: Items are inspected upon arrival (5–7 business days post-shipment). Approved refunds process in 5–10 business days to your original payment method.
- Non-Returnable Items: Used/hygiene-compromised wearables, personalized products, or items without original packaging (full exclusions in our Return & Refund Policy).
- International Returns: At your expense, including any customs fees. Faulty items remain eligible under warranty.
Unauthorized returns (without RA approval) will not be accepted or refunded.
Need Help?
We're here for any shipping delays, lost packages, or policy questions. Email info@calmara.com with your order details—we'll investigate and resolve promptly.
Stack Margin Limited Tower 3, 33 Canton Road, Tsim Sha Tsui, HK Email: info@calmara.com Phone: +1 (201) 690-9746
Thank you for shopping with Calmara—your satisfaction is our priority.